At UfunzAI, we are committed to providing a smooth, reliable, and enjoyable shopping experience. We carefully process every order to ensure your products are prepared and delivered safely.

Order Processing Time

• All orders are processed within 1–2 business days after payment confirmation.
• Orders are not processed or shipped on weekends or public holidays.
• Once your order has been shipped, you will receive a confirmation email with tracking information.

Delivery Time

• Standard delivery typically takes 3–7 business days, depending on your location.
• Delivery times may vary due to factors such as shipping carrier delays, customs processing, weather conditions, or other circumstances beyond our control.

Please make sure your shipping information is correct before completing your order. UfunzAI is not responsible for delays or failed deliveries caused by incorrect shipping details provided by customers.

Return & Exchange Policy

At UfunzAI, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order.

Return Eligibility

• To qualify for a return or exchange:
• The request must be submitted within 30 days of delivery.
• Items must be in their original condition, unused, and with original packaging.
• Proof of purchase must be provided.

Products that are used, damaged after delivery, or missing original packaging may not be eligible for return.

Defective or Damaged Items

If your product arrives defective or is damaged due to a manufacturing issue, we will gladly replace it at no additional cost.

To request a replacement, please contact us and provide:

• Your order number
• Photos or videos showing the issue
• A brief description of the problem

Our team will review your request and provide a suitable solution as quickly as possible.

Return Shipping

• Customers may be responsible for return shipping costs for non-defective returns.
• If the item is defective, damaged, or incorrectly shipped due to our error, UfunzAI will cover the replacement shipping cost.

How to Request a Return

To begin a return or exchange, please contact our customer support team with your order details. We will provide instructions and assist you throughout the process.

Thank you for choosing UfunzAI. We appreciate your trust and are committed to providing quality products and excellent customer service.